Remembering my big break

I got an unsolicited e-mail yesterday from someone I don’t know, asking for my help. This time it wasn’t a Nigerian prince needing to transfer funds. It was another local writer, fairly new to the biz, seeking to network and get a little advice. He must have gotten my name from one of the online Pittsburgh “creative” directories. His e-mail sounded sincere, and legit. I didn’t worry about checking out his site to see what he had posted (school projects, he cautioned), and hoped I could offer some words of wisdom.

I’m always ready to help a fellow writer, especially someone just starting out. My own “big break” came in one of those door closes-window opens moments. I was losing my job as an administrative assistant at a local nonprofit. I had just bought my first house a few months earlier, so now had a mortgage and home ownership to contend with. I was 26, and panic-stricken.

A coworker — older, wiser, very much a woman-about-town — knew I loved to write and suggested I contact someone she knew who was a principal in a local graphic design firm. “Use my name,” she said. At that point, I’d done a fair amount of writing on the job, including editing the organization’s newsletter, writing an employee manual, and ghost-writing for my boss, but I had very little to show in the way of a portfolio. I really had no business asking for a job as a writer at an established, successful firm.

But I did anyway. I was shocked to get an interview out of my query letter, and intimidated the second I walked in the door — an artsy, industrial space in a converted factory. I distinctly remember thinking, “I can’t work here. People who know how to draw work here.” It was the strangest interview, with all three principals gathered around a conference table asking me atypical questions (e.g., “What are you reading?” Fortunately, being unemployed, I had time to read and could actually answer. Naming a nonfiction book to boot, which I practically never read [and probably only half-read at the time]. My boss later told me my answer had impressed him. Talk about lucky.)

They took a chance on me, and I spent four great years there learning more than I ever had in my life. I left there for my next job thinking I could write anything. And then I learned a ton more at that job — in corporate marketing, so a very different environment. After several years there, I decided to take the plunge and work for myself. I’m still learning how to do that well.

So here I am. A lotta years later. Grateful. Experienced. And ready to “pay it forward” by sharing what I know with a newbie.

Except…I didn’t really like what I saw. Out of 15 or so projects (all ads), only 2 or 3  impressed me.  I didn’t see a real spark. Some good concepts, but not great execution. OK, so “student projects” explain some of that. But the writing itself was so-so. And this from someone 10 years out of college (with an English degree) and having taken a couple years of copywriting courses along the way.

I so wanted to be encouraging. But I had to fall back on the old, “If you can’t say something nice….” So I’ve said nothing.

Maybe it’s just me. Maybe I don’t get his stuff because I’m not an “ad gal,” didn’t grow up in an agency, and wouldn’t want to. It’s another world, and not one I favor.

I suppose I could try to offer some concrete advice — Here’s what I see. Here’s what I think could be better. But I don’t really think that’s what he’s looking for. He has what he has, and he wants it to lead somewhere. I don’t know of any other classes he could take to learn how to write brochures or do technical writing (another request). I can’t say, “Try calling XXXXX. They’re looking for someone.”

So, for now, the best I can think of, on the advice of another writer friend, is to recommend a basic and very helpful book on breaking into the freelance writing biz. I’ve recommended it before, but feel bad I can’t do more. I know how lucky I’ve been in my career.

My big break all those years ago made all the difference in the world. I hope someone out there has the right advice (even hard advice like, ummmm, maybe this just isn’t the career for you) to give him one, too.

Those who have succeeded at anything and
don’t mention luck are kidding themselves.
                                                   ~ Larry King

…no one!

Per my previous post, I thought I’d just update on the Internet connectivity (or lack thereof) situation. Had a GREAT Comcast technician here today who did all that we could have asked for. He tested things at my modem/computer — no problems today, naturally — as well with how the cables are routed in the house in general. Of course, in an old house, nothing is ideal, and even though we had an electrician do many electrical updates and add cable and phone jacks in a couple places when we moved in, it still wasn’t ideal.

Now, we hope, it is closer. The Comcast tech changed out a bunch of splitters in our attic (not easy to get to) and checked everything. And he gave us some advice on things to check if the intermittent outage happens again.

Time will tell, but we couldn’t have asked for anything more today, or this week really, since on Monday Comcast installed a complete new line from the house to the street. It was good service on both counts, and that’s something to write about. Kudos to Comcast.

If you make customers [un]happy in the physical world,
they might each tell 6 friends. If you make customers
[un]happy on the Internet, they can each tell 6,000 friends.
                                   ~ Jeff Bezos 
                                                          (his quote was”unhappy;” 
                                                     my version is “happy”)

And the blame goes to…

Hello, my name is Christine, and I’m an Internet addict. (Hi, Christine.)

No, I don’t spend hours and hours searching out porn or shopping online or randomly surfing, but I do make my living online and go into sweaty, gut-clenching withdrawal when the Internet goes down for any reason. What e-mails am I missing? What client is offering me a new project or making a request I can’t fulfill? What do you mean I can’t blog? Or find that cookie recipe? Or check my bank account? I’m in agony.

So these intermittent outages I’ve been experiencing for the past month or so are driving me nuts. When it happened last Thursday night, my call to Comcast tech support resulted in an offer to send a tech out the following MONDAY! Fortunately, my Internet came back on its own a couple hours later, and stayed on all weekend. On Monday this week, the Comcast tech put a whole new line from the street to our house, and saved a couple bits from the replaced line to show us where it was frayed or pinched. That should solve any problems, he said. At the same time, we’re also having some issues with our digital cable “digitizing” (pixelating, bitmapping, tiling [his word], whatever you want to call it) every now and then, mostly noticeable on one channel. Well, the new cable line should fix that too.

Nix on both counts. Still getting the occasional digitization. Still getting the intermittent outages — this time, from 5:30 p.m. last night to 9:30 a.m. this morning. I was beside myself.

For now, I’m back up and running. A Comcast tech will be here again tomorrow. Comcast phone support tried to tell me he thinks it’s my modem (which is MY modem, not rented through Comcast, and getting on in years — purchased 5 years ago) and that I could should get a new one from Comcast (because it’s SO much better to rent one from them because they”ll swap it for free if there’s ever a problem. In the last 5 years, I’ve had zero problems with my modem, and had I been paying them the $3/month rental, they would be up $75 over my purchase price. What a deal!).

The other issue is that the phone support rep told me they will be upgrading Comcast service at the end of the month, and my existing modem (a Motorola SB4200) won’t be able to handle the new speeds. If I decided to buy one on my own, I should look for a modem with DOCSIS 3.0 technology — BUT nobody is selling them (like at Wal-Mart or Best Buy). Or anywhere else either apparently. Even though Motorola has a new DOCSIS 3.0 modem (model SB6120), nobody has it for sale online either, not even on Motorola’s Web site.

So, we’ll see what happens tomorrow with the Comcast tech. I’m not convinced the problem is at my end (or else why would it keep coming back on?). And I’m not convinced they’re sending the right type of tech person out. When I had intermittent problems at my previous house, they sent someone who actually came in my house, sat at my computer, and looked at the modem logs and such. Eventually, this wonderful tech was able to trace the problem to an underground cable that had been clipped by construction in the area.  I just hope whoever comes tomorrow has the same computer and troubleshooting skills. If he recommends a new modem, I’ll gladly buy one (assuming I can find one). And yeah, I may even break down and rent one from Comcast —  I can’t afford to not be up and running, and it’s a business expense I can write off.

But still, something seems a little fishy, and a little random (Oh, just go buy a new modem, even though all your modem lights are on as they usually are and you still can’t get online. Maybe that’ll fix it.). Time will tell. I’ll happily post an “I was wrong. It was all my fault.” update if that turns out to be the case.

 The man who can smile when things go wrong
has thought of someone else he can blame it on.
                                       ~ Robert Bloch

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