Imagine my delight to read the latest insert enclosed with my Comcast bill informing me that future bills will (drum roll) be itemized! (thunderous applause)
No doubt my rant this past January (Comcast Rip-off) was the start of it all. Surely nobody before me was ever victimized by not knowing exactly what they were being charged for on their cable bill, or ever complained about the hidden nature of the charges.
All sarcasm aside, I’ve heard some good things about Comcast lately via a radio report about how they’ve really tried to clean up their act after all the bad press about the cable guy who fell asleep in a customer’s living room while on hold for tech support or something. Including having some people assigned to trolling the blogs and such looking for rants and complaints and trying to intervene to fix them. (The example given was a guy who put a post out asking if anyone could help him fix the problem he had with his new HDTV, and getting a response from the cable company within 10 minutes with suggestions.)
And I have to say, I was extremely pleased to have been refunded my overcharges in full last January, even though it was apparently “not policy.” And I have encountered really excellent service whenever I’ve had an issue with my Internet connection, including, in a previous home, one super-nice, super-capable technician who gave me his personal cell phone number when we were trying to solve a problem with weird intermittent outages (a problem which turned out to have been caused by construction in the area that nicked a cable line — not Comcast’s fault!)
So, never let it be said that I don’t give raves when raves are due, since I have no problems giving rants when rants are due.
Kudos for Comcast for taking this step, which is sure to result in many, many calls from irate customers asking,”What the heck is this charge…?”
Hey, best of luck with that. Just do the right thing, because it’s the right thing to do, and you’ll be fine.
Your most unhappy customers are your greatest source of learning.
~ Bill Gates
Writing by Ear 
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